01
Replies in Messenger
Visitor conversations appear as widget conversations in Messenger. Team access, assignment, typing and conversation history follow the shared Messenger rules.
What You Get
02
Customizable Widget
Choose theme, launcher position and visibility, header branding, welcome text and greeting, and preview before publishing. Avoid Overlap keeps the button clear of other floating buttons.
03
Prechat and Availability
Prechat can be off, optional or required, collecting name, email and phone. Availability follows workspace hours or a custom schedule, with an away message and offline form.
04
Verified Visitor Identity
Pass a user ID with an HMAC-SHA256 hash calculated on your server to verify a signed-in visitor. Unsigned details stay unverified and cannot claim an existing contact.
05
JavaScript API
Open, close or toggle the panel, set theme overrides, send or prefill messages, track events after consent, and listen for ready, open, close, message and unread events.
06
Live Visitors and Location
See current visitors, plus an optional country shown from trusted CDN headers or a free MaxMind key. Country lookup saves only a two-letter country code, not a city or address.
How It Works
Install and Enable
Upload plugin.zip in Admin, Plugins and activate Website Chat. Enable it on your plans and set the widget limit.
Create Your Widget
Open Channels, Connect Channel, Website Chat. Name the widget, add allowed domains, set appearance and enable it until its status reads Live.
Embed and Reply
Copy the snippet into your site template, or download the generated WordPress plugin. Send a test message and answer it in Messenger.
Requirements
- Zender 5.0 or later
- HTTPS for your website and Zender
- Reverb or Pusher for live messages and visitor presence
- Website Chat enabled on the workspace plan
- The Email plugin for offline email replies (optional)
- Zender server: PHP 8.4 or later
Frequently Asked Questions
What is Website Chat Plugin for Zender?
Website Chat Plugin is a channel plugin for Zender that adds a chat widget to your website, so visitor conversations land in Messenger alongside your other channels.
Why does the chat launcher not show on my site?
Check that the plugin is active, the plan enables Website Chat, the widget is enabled and the website domain is allowed. Then verify the widget key and HTTPS. The loader shows nothing when the frame is not ready.
Can visitors who are offline still reach me?
Yes. Offline contact collection is available, and offline email replies work when the Email plugin, plan access and a usable mailbox are all configured for your workspace.
Is visitor location required?
No. Country detection is optional. Without a trusted CDN header or a downloaded database, countries stay empty and chat and the inbox keep working normally.
How do allowed domains work?
Use an exact host, an optional port, or *.example.com for subdomains. The wildcard does not include example.com itself.
Do Extended license holders get a discount?
Yes. Zender Extended license holders buy this plugin at a reduced price. With a Regular license, it is sold at the price shown on this page.
Do I need Zender to use it?
Website Chat Plugin for Zender is an add-on for Zender and requires a Zender 5 installation. The requirements are listed on this page.
How do I get Website Chat Plugin for Zender after buying?
After buying, sign in at https://dashboard.titansys.dev with the Envato login button to download it and get support.