01
Customer Ticket Texts
Customers get a text when a ticket is created, when staff reply, and when it is resolved or closed. Only staff responses send reply texts; internal notes never do.
What You Get
02
Agent Notifications
Agents are texted when a ticket is assigned to them or becomes overdue, using the mobile number on their staff profile. Tickets without an assigned agent mobile are skipped.
03
Staff Alert Numbers
List one number per line and new tickets in the instance departments send the Staff Alert template to those numbers. Each outgoing row records its instance, ticket and department.
04
Editable Event Templates
Every event has an enable switch and a plain-text template with ticket variables. You can also attach an approved WABA template by name and language and map its header, body and button parameters.
05
Replies Reach The Ticket
Incoming replies attach to the latest matching ticket within the instance departments. Create Tickets From Unknown Numbers is optional and off by default, and closed tickets reopen only when allowed.
06
Text Message Code 2FA
Staff can enroll in osTicket's native Text Message Code 2FA using their profile mobile number, then choose it as their default and verify with a code at login.
How It Works
Install And Enable
Upload the plugin ZIP in Admin > Plugins and activate osTicket. In Admin > Plans, enable osTicket and API Access for the workspace plan.
Install The Connector
Download the branded osTicket connector from Integrations. Extract it into include/plugins, then use Add New Plugin in osTicket and enable it.
Connect And Test
Add an enabled instance and click Connect. Click Test Connection, review the routing summary, choose departments and save.
Requirements
- Zender 5.0 or later
- A Zender 5 site with the osTicket plugin active and osTicket plus API Access enabled on the plan
- osTicket 1.18.x with PHP 8.2 or newer and curl
- HTTPS for both installations
- The native osTicket cron running for durable delivery and updates
- Zender server: PHP 8.4 or later
Frequently Asked Questions
What is osTicket Plugin for Zender?
osTicket Plugin is a helpdesk integration for Zender that sends customer, agent and staff ticket notifications and lets replies update tickets.
Do internal notes get texted to customers?
No. Only staff responses of the reply type send customer texts. Internal notes and customer messages do not trigger reply notifications, and HTML is stripped from outgoing text so customers receive plain, readable messages.
What happens when someone texts back?
The reply attaches to the latest matching ticket for that sender within the instance departments. Unknown numbers only open new tickets if you enable Create Tickets From Unknown Numbers, which is off by default.
Where do I set sending channels and routing?
Routing is managed in your connected Zender site, not inside osTicket. After you connect, the plugin shows a routing summary with a link to edit it, and the connection uses the site address fixed in the branded download.
Do Extended license holders get a discount?
Yes. Zender Extended license holders buy this plugin at a reduced price. With a Regular license, it is sold at the price shown on this page.
Do I need Zender to use it?
osTicket Plugin for Zender is an add-on for Zender and requires a Zender 5 installation. The requirements are listed on this page.
How do I get osTicket Plugin for Zender after buying?
After buying, sign in at https://dashboard.titansys.dev with the Envato login button to download it and get support.